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Thank you for choosing Sunset Candle Co. to bring warmth and tranquility into your space. We are committed to ensuring a smooth and efficient shipping process to deliver your candles to you in a timely manner. Please read our shipping policy below to understand our procedures and expectations.


Processing Time:

  • Order processing typically takes 1-3 business days. During peak seasons or promotional periods, processing times may be slightly extended. We appreciate your patience.


Shipping Methods and Delivery:

  • We offer standard shipping through reputable carriers to deliver your orders safely. The available shipping options will be displayed at checkout, along with estimated delivery times based on your location.

  • Once your order is shipped, you will receive a shipping confirmation email with tracking information to monitor the progress of your package.


Shipping Rates:

  • Shipping rates are determined based on the weight, size, and destination of your order. The exact shipping cost will be calculated and displayed during the checkout process.


International Shipping:

  •  At the moment, we do not offer international shipping due to high costs and long holding times in customs. We apologize for any inconvenience this may cause.


Address Accuracy:

  • To ensure successful delivery, please double-check your shipping address before placing an order. We cannot be held responsible for delays or non-delivery due to incorrect or incomplete addresses provided by customers.


Order Tracking:

  • Once your order is shipped, a tracking number will be provided via email. You can use this tracking number to monitor the status of your package. Please allow a few hours for the tracking information to become available.


Damaged or Lost Packages:

  • While we take great care in packaging your order, unforeseen circumstances during transit may occasionally result in damaged or lost packages. If you receive a damaged package, please refer to our Return and Exchange Policy for instructions on how to request a replacement.

  • If your package is lost in transit and does not reach you within the estimated delivery timeframe, please contact our customer support team at We will work with the shipping carrier to investigate and resolve the issue.


Please note:

  • During holidays or promotional events, there may be potential delays in processing and shipping times due to increased order volumes.

  • Delivery times are approximate and may be subject to unforeseen delays caused by weather conditions, natural disasters, or other circumstances beyond our control. We appreciate your understanding.


If you have any further questions or need assistance regarding our shipping policy, please feel free to contact our customer support team at We are here to provide you with exceptional service and ensure a delightful shopping experience with Sunset Candle Co.


At Sunset Candle Co., we strive to provide you with the highest quality products and exceptional customer service. While we do not offer refunds for change of mind or preference, we are committed to ensuring your satisfaction. If you receive a damaged product, we will gladly replace it with the same item. Please carefully read and follow the guidelines below to initiate the return and exchange process.


Damaged Products:

  1. Contact Our Team: In the unfortunate event that you receive a damaged product, please reach out to our customer support team within 48 hours of receiving your order. You can contact us via email at

  2. Provide Required Information: To assist us in processing your replacement request promptly, please include the following information in your email:

    • Your full name

    • Order number

    • Description of the damaged item

    • Clear and up-close photo of the damaged item, clearly showing the issue

  3. Packaging Documentation: To help us understand the cause of the damage and improve our packaging process, please include the following additional photos in your email:

    • Photo of the box, showing all packaging materials used to protect the item

    • Photo of the shipping label on the box

  4. Evaluation and Approval: Our team will carefully evaluate the provided information and photos. Once we confirm the damage, we will approve the replacement request.

  5. Replacement Process: After approval, we will promptly ship a replacement of the same product to you at no additional cost. Please allow for standard shipping times.



  • In cases where the exact product is out of stock, we will contact you to discuss suitable alternatives or provide an estimated restocking timeline.

  • We kindly request that you retain the damaged item and its packaging until the replacement process is complete, as we may require further information or return of the damaged product.


Please be assured that we take great care in packaging and shipping our products, but occasionally, unforeseen circumstances during transit can result in damage. Our goal is to resolve any issues promptly and ensure your satisfaction.


If you have any questions or need further assistance regarding our return and exchange policy, please don't hesitate to contact our customer support team at We are here to assist you and make your shopping experience with Sunset Candle Co. a delightful one.

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