TERMS & CONDITIONS
CUSTOMER CARE
At Sunset Candle Co., we value our customers and strive to provide exceptional customer care to ensure your satisfaction with our products and services. Whether you have questions, need assistance, or want to provide feedback, our dedicated customer care team is here to help. Please read below to learn more about our customer care services and how to get in touch with us.
Contact Information:
-
Email: For general inquiries, questions, or feedback, you can reach us at info.sunsetcandleco@gmail.com. Our customer care representatives are available to assist you during our business hours.
-
Phone: We are delighted to offer phone support as well. You can reach our customer care team at 786-748-0569 during our business hours.
Customer Inquiries and Support:
-
Our customer care team is here to assist you with any questions, concerns, or inquiries you may have. Whether you need help choosing the right candle, tracking your order, or resolving any issues, we are committed to providing timely and helpful support.
-
For order-related inquiries, please include your order number in your email to help us assist you more efficiently.
Feedback and Suggestions:
-
We appreciate your feedback and suggestions as they help us improve our products and services. If you have any ideas, recommendations, or comments, we would love to hear from you. Your input is valuable to us as we strive to meet and exceed your expectations.
Return and Exchange Inquiries:
-
For inquiries regarding returns, exchanges, or damaged products, please refer to our Return and Exchange Policy. You can find detailed instructions on how to request a replacement for damaged items or learn about our policies on returns and exchanges.
We aim to respond to all customer inquiries within 24-48 hours during our business hours, Monday to Friday. However, response times may vary during peak seasons or promotional periods. We appreciate your patience and assure you that we will address your concerns as quickly as possible.
Please note:
-
Our customer care team is available to assist you with non-emergency inquiries and support. For urgent matters or emergencies, please refer to relevant authorities or emergency services in your area.
-
Our customer care team will never request sensitive information such as passwords, credit card details, or social security numbers via email. Please exercise caution and do not provide such information if requested.
Your satisfaction is our top priority, and we are dedicated to providing exceptional customer care to ensure you have a delightful experience with Sunset Candle Co. Feel free to reach out to us at info.sunsetcandleco@gmail.com with any questions, concerns, or feedback you may have. We are here to assist you every step of the way.
Regenerate response
PRIVACY & SAFETY
At Sunset Candle Co., we prioritize the privacy and safety of your personal information. We want you to feel confident and secure when shopping on our website. As an online store built on the Wix.com platform, we adhere to Wix's Privacy Policy and implement measures to protect your data. Please read the following information to understand how we collect, use, and safeguard your information.
Collection of Personal Information:
-
When you make a purchase or interact with our website, we may collect certain personal information such as your name, email address, shipping address, and payment details. We only collect information that is necessary to fulfill your orders and provide you with a seamless shopping experience.
Use of Personal Information:
-
We use your personal information to process your orders, arrange shipment, and provide customer support. This includes communicating with you about your order status, addressing any inquiries, and resolving issues related to your purchases.
Protection of Personal Information:
-
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our website is hosted on a secure server, and we utilize encryption technologies to ensure the secure transmission of data during online transactions.
Third-Party Service Providers:
-
We may engage trusted third-party service providers to assist us in operating our website, processing payments, and delivering products to you. These service providers have access to your personal information solely for the purpose of performing their functions and are obligated to maintain its confidentiality.
Cookies and Analytics:
-
Our website may use cookies, which are small text files stored on your device, to enhance your browsing experience and collect information about how you interact with our site. We may also use third-party analytics tools to gather anonymized data about website traffic and usage patterns. This helps us improve our website's functionality and provide you with a better user experience.
Wix's Privacy Policy:
-
As mentioned, our website is built on the Wix.com platform. Therefore, your use of our website is also subject to Wix's Privacy Policy. We encourage you to review Wix's Privacy Policy to understand how they handle and protect your information.
Updates to the Privacy Policy:
-
We reserve the right to update or modify our Privacy and Safety policy as needed. Any changes will be reflected on this page, and we recommend checking this policy periodically for updates.
If you have any questions or concerns regarding our Privacy and Safety policy or how we handle your personal information, please don't hesitate to contact our customer care team at info.sunsetcandleco@gmail.com. We are dedicated to ensuring your privacy and providing a safe online shopping experience in accordance with Wix's policies and industry best practices.
Regenerate response
WHOLESALE INQUIRY
Thank you for your interest in partnering with Sunset Candle Co. as a wholesale customer. We are delighted to offer our premium candles for wholesale distribution. Please complete the following wholesale inquiry form to provide us with more information about your business. We will review your submission and get back to you with further details.
Tell us about your business:
-
Please provide a brief description of your business, including the type of products you offer and your target market.
Wholesale Inquiry Details:
-
Desired candle quantities: Please specify the quantity and sizes (2.5 oz, 8 oz, 12 oz) of candles you are interested in purchasing wholesale.
-
Preferred scent selection: Let us know which candle scents you would like to include in your wholesale order.
-
Estimated order frequency: Please indicate how frequently you anticipate placing wholesale orders (e.g., monthly, quarterly).
-
Any additional information or specific requirements: If you have any specific requests or requirements for your wholesale order, please let us know.
Once we receive your wholesale inquiry, our team will review the information provided and assess the possibility of establishing a wholesale partnership. We may contact you for further discussion or clarification if needed. Please note that submitting a wholesale inquiry does not guarantee automatic approval or an immediate response.
At Sunset Candle Co., we take pride in offering high-quality, handcrafted candles that are perfect for retail establishments, boutiques, gift shops, and more. We look forward to the opportunity of working together and sharing our products with your customers.
Submit your wholesale inquiry by sending the completed form to info.sunsetcandleco@gmail.com. If you have any questions or require additional assistance, please don't hesitate to reach out to our customer care team at info.sunsetcandleco@gmail.com. We appreciate your interest in our candles and hope to collaborate with you soon.
PAYMENT METHODS
-
Credit / Debit Cards
-
Applepay